SHIPPING INFORMATION

We strive to get your delicious chilli oil to you as quickly as possible!

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Order Processing:
• All orders are fulfilled within 48 hours of placing your order. Once your order is processed, you will receive a confirmation email with your tracking information.

Shipping Method:
• We use Australia Post for all our shipping needs to ensure reliable and timely delivery.
• Standard shipping usually takes between 2-5 business days, depending on your location within Australia.
• Express shipping options are available for faster delivery, typically within 1-3 business days.

Packaging:
• Our products are carefully packaged to prevent any damage during transit. Given that our chilli oil comes in glass bottles, we use bubble wrap and sturdy boxes to ensure safe delivery.

Shipping Costs:
• Shipping costs are calculated at checkout based on your location and the shipping method chosen.
• We offer free standard shipping on orders over $100 within Australia.

Tracking Your Order:
• Once your order has been dispatched, you will receive a tracking number via email. You can track your order on the Australia Post website using this number.

Delivery Issues:
• If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team at info@wickedhot.com.au for assistance. We will work with Australia Post to resolve any issues promptly.

Important Notes:
• Ensure that your shipping address is correct when placing your order to avoid any delays or mis-deliveries.
• During peak periods, such as holidays, shipping times may be slightly longer due to high volumes.

Thank you for choosing Wicked Hot! We look forward to spicing up your meals with our amazing chilli oil.

Stay spicy! 🌶️🔥